Policies and Website Information Policies andWebsite Information

This Privacy Policy explains how ProMates Electric ("ProMates Electric," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit promateselectric.com, submit a service or estimate request, subscribe to updates, communicate with us, or otherwise interact with our website and services.

By using the website, you acknowledge the practices described in this Privacy Policy. This policy does not apply to third-party websites or services that we do not control.

Personal information we collect

Information you provide

We may collect information that you voluntarily provide through our website forms, by phone, by email, by text message, or through other communications, including:

• name, telephone number, and email address;
• service address, city, ZIP code, and other location or property information;
• project type, requested service, preferred timing, photos, messages, and other details about your electrical needs;
• communication preferences and consent records;
• newsletter subscription information; and
• any other information you choose to provide.

Information collected automatically

When you use the website, we and our service providers may automatically collect device and internet activity information, including your IP address, browser and device type, operating system, referring page, pages viewed, links or buttons selected, date and time of access, approximate location derived from IP address, cookie identifiers, and information about how the website performs on your device.

Information from other sources

We may receive information from service providers and business tools used to host the website, manage customer requests, measure website activity, prevent fraud or abuse, and support advertising. We may combine this information with information you provide directly when reasonably necessary for the purposes described below.

How we use personal information

We may use personal information to:

• respond to questions and estimate or service requests;
• create or match a customer record and coordinate requested work through Jobber;
• contact you by phone, text message, or email about your request, appointment, estimate, or project;
• operate, maintain, secure, troubleshoot, and improve the website and our services;
• understand website traffic, page performance, and how visitors interact with the website;
• measure advertising performance, attribute inquiries or conversions, build advertising audiences, and show relevant advertising where permitted by law;
• send newsletters or promotional communications when you have requested or consented to them;
• detect and prevent spam, fraud, security incidents, and misuse;
• maintain business, tax, insurance, licensing, warranty, dispute, and legal records; and
• comply with applicable law and protect our rights, property, customers, and personnel.

Cookies and similar technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to keep the website functioning, remember preferences, understand website usage, measure conversions, and support advertising. Some technologies are necessary for website operation. Others help us with analytics or advertising.

You can limit many cookies through your browser settings. Blocking certain technologies may affect website functionality. Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.

Google Tag Manager, analytics, and advertising

We use Google Tag Manager to manage measurement and marketing tags on the website. We may also use Google Analytics, Google Ads, and related Google services for traffic analysis, conversion measurement, audience creation, remarketing, and advertising. These services may use first-party and third-party cookies or other identifiers together to understand visits and interactions, measure whether advertising leads to an inquiry, and show or help us show more relevant advertisements.

Depending on the tools and settings enabled, Google may receive information such as the page URL, IP address, device and browser information, cookie or advertising identifiers, and website interaction or conversion events. We do not intend to send the content of your private project message, your full service address, your telephone number, or your email address to Google for personalized advertising.

Google explains how it uses information from sites and apps that use its services at How Google uses information from sites or apps that use our services. You can manage personalized advertising through Google Ads Settings, install the Google Analytics Opt-out Browser Add-on, or use the NAI opt-out tool.

How we disclose personal information

We may disclose personal information to the following categories of recipients when reasonably necessary for the purposes described in this policy:

• Website and infrastructure providers, including Wix, which hosts the website and CMS and processes website submissions;
• Customer and job management providers, including Jobber, which we use to create or match customer records and manage requests and work;
• Analytics and advertising providers, including Google, which help us measure website use, conversions, and advertising performance and may support audience-based advertising;
• Communication and operational providers that support email, text, hosting, security, storage, and other business functions;
• Professional advisers, such as accountants, insurers, attorneys, and consultants;
• Government authorities or other parties when disclosure is required by law or reasonably necessary to protect legal rights, safety, or security; and
• A successor or transaction participant in connection with a merger, financing, sale, reorganization, or transfer of all or part of our business.

We do not sell personal information for money. However, some disclosure of device identifiers and internet activity to advertising or analytics providers may be considered a "sale," "sharing," or targeted advertising under certain privacy laws, even when no money is exchanged.

Categories of personal information

During the preceding 12 months, we may have collected the following categories of personal information: identifiers and contact information; customer records; commercial and service-request information; internet or other electronic network activity; approximate geolocation; audio, electronic, visual, or similar information that you choose to provide; and inferences drawn from website interactions or service interests. We collect these categories from you, your device or browser, our service providers, and advertising or analytics partners. We use and disclose them for the business and commercial purposes described in this policy.

We do not knowingly use or disclose sensitive personal information for purposes other than providing requested services, maintaining security, complying with law, and other purposes permitted without a right to limit under applicable law.

Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy. Retention periods depend on the type of information and may reflect the time needed to respond to an inquiry, provide services, maintain customer and project records, honor preferences, resolve disputes, enforce agreements, meet tax, insurance, licensing, warranty, and legal obligations, and protect the security and integrity of our systems. When information is no longer reasonably required, we may delete, de-identify, or securely archive it as permitted by law.

Your privacy choices

• Marketing communications: You may unsubscribe using the link in a marketing email or contact us using the information below.
• Cookies and advertising: You may use your browser controls and the Google and industry opt-out tools linked above. Your choices may be browser- and device-specific.
• Access, correction, and deletion: You may contact us to request access to, correction of, or deletion of personal information associated with you. We may need to verify your identity and may retain information when permitted or required by law.
• Sale, sharing, or targeted advertising: If applicable law gives you the right to opt out, you may submit a request using the contact information below. We will not discriminate against you for exercising an applicable privacy right.

California privacy rights

If the California Consumer Privacy Act, as amended (CCPA), applies to our processing of your personal information, you may have the right to request that we disclose the categories or specific pieces of personal information we collected about you; delete personal information; correct inaccurate personal information; opt out of the sale or sharing of personal information; limit certain uses of sensitive personal information; and receive equal service and pricing when exercising your rights.

You or an authorized agent may submit a request using the contact information below. We may ask for information reasonably necessary to verify the request and the agent's authority. We will respond within the time required by applicable law. A browser-based Global Privacy Control may also communicate an opt-out preference. Where we are legally required to recognize such a signal, we will treat it as a request to opt out for the browser or device that sends it.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children's privacy

The website is intended for adults seeking electrical services and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has submitted personal information to us, please contact us so we can review and delete it as appropriate.

Third-party links and services

The website may link to third-party websites, maps, social networks, review platforms, or other services. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices.

Changes to this policy

We may update this Privacy Policy to reflect changes in our website, services, vendors, advertising practices, or legal obligations. The revised version will be posted on this page with an updated date.

Contact us

For questions or privacy requests, contact ProMates Electric at promateselectrical@gmail.com, call or text 747-344-2113, or write to Inglewood, CA, 90302.

These Terms of Service ("Terms") govern your use of promateselectric.com and the online features, forms, content, and communications made available by ProMates Electric ("ProMates Electric," "we," "us," or "our"). By accessing or using the website, you agree to these Terms. If you do not agree, please do not use the website.

About ProMates Electric

ProMates Electric provides electrical contracting services in the Los Angeles area under California contractor license #1117633. The website is intended to provide general information about our business and to help visitors contact us or request information about possible services.

Website information is not electrical advice

Website content is provided for general informational purposes only. It is not a diagnosis of an electrical condition, a substitute for an on-site inspection, or a project-specific recommendation. Electrical conditions, code requirements, permits, utility requirements, access, materials, and scope vary by property. Do not attempt electrical work based solely on information found on this website.

Emergencies and hazardous conditions

The website and its forms are not monitored as an emergency service. If you see fire, smoke, sparking, exposed energized equipment, or another immediate danger, keep a safe distance and contact 911, the fire department, your utility provider, or another appropriate emergency service. Do not rely on a website submission for an urgent safety response.

Estimate and service requests

You may use the website to ask a question or request an estimate or service. A submission is only a request for contact. It does not create a contractor-client relationship, guarantee that we will accept or schedule work, reserve an appointment, establish a price, or form a contract.

Any project scope, exclusions, price, payment terms, schedule, materials, change orders, permits, warranties, and other service terms will be stated in a separate estimate, proposal, work order, or written agreement. If these Terms conflict with a signed project agreement, the signed project agreement controls for that project.

Information you submit

You agree to provide accurate, current information and to submit a request only for a property or project for which you are authorized to seek services. You are responsible for reviewing the information you provide, including your name, telephone number, email address, service address, project details, and preferred timing.

You grant us permission to use the information and materials you submit, including messages and photographs, as reasonably necessary to evaluate and respond to the request, operate our business, maintain records, and provide services. Our handling of personal information is described in our Privacy Policy.

Communications

When you submit contact information, you authorize ProMates Electric and its service providers to contact you by telephone, text message, or email about your request, estimate, appointment, or project. Message and data rates may apply. Consent to receive promotional communications is not a condition of purchasing services. You may unsubscribe from marketing emails using the unsubscribe link or contact us to update your communication preferences.

Scheduling, property access, and project conditions

Scheduling information provided through the website is preliminary unless confirmed by us. You are responsible for providing safe and lawful access to the property and for disclosing known conditions that may affect the work. Availability, timing, and pricing may change after inspection or when site conditions, code requirements, permits, utility coordination, material availability, or requested scope differ from the information initially provided.

Permitted website use

You may use the website only for lawful, personal, or legitimate business purposes. You may not:

• interfere with the website, its security, or its operation;
• attempt unauthorized access to systems, accounts, data, or source code;
• submit false, misleading, infringing, unlawful, threatening, malicious, or harmful content;
• use automated tools to scrape, overload, probe, or disrupt the website without written permission;
• impersonate another person or misrepresent your authorization; or
• use website content or branding in a way that suggests endorsement or affiliation without permission.

We may restrict or block access when we reasonably believe the website is being misused.

Intellectual property

The website and its original text, design, graphics, logos, photographs, videos, code, and other content are owned by or licensed to ProMates Electric and are protected by applicable intellectual-property laws. You may view and print reasonable portions for personal, noncommercial use. No other copying, republication, modification, distribution, sale, or commercial use is permitted without prior written consent.

Third-party services and links

The website may use or link to third-party services, including Wix, Jobber, Google, maps, review platforms, and social networks. Third-party services are governed by their own terms and policies. We do not control and are not responsible for third-party websites, availability, content, security, or practices. A link does not necessarily imply endorsement.

Website availability and changes

We may update, suspend, restrict, or discontinue any website feature at any time. We do not promise that the website will always be available, uninterrupted, secure, accurate, or error-free. Website content, service areas, availability, and descriptions may change without notice.

Disclaimers

To the fullest extent permitted by law, the website and its content are provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of accuracy, availability, merchantability, fitness for a particular purpose, title, or non-infringement. These website disclaimers do not replace or limit any express warranty stated in a separate signed service agreement and do not exclude rights that cannot lawfully be waived.

Limitation of liability

To the fullest extent permitted by law, ProMates Electric and its owners, employees, contractors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, data, opportunities, or goodwill, arising from website use, inability to use the website, reliance on general website content, or third-party services. Our total liability for a claim arising solely from use of the website will not exceed $100. This limitation does not apply where prohibited by law or to liability governed by a separate signed service agreement.

Governing law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. To the extent a dispute relating solely to these Terms may be brought in court, it must be brought in a court of competent jurisdiction located in Los Angeles County, California, unless applicable law requires otherwise.

Severability and waiver

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect, and the unenforceable provision will be interpreted as closely as possible to its lawful purpose. A failure to enforce a provision is not a waiver of the right to enforce it later.

Changes to these Terms

We may update these Terms to reflect changes in the website, services, business practices, or law. The updated version will be posted on this page with a revised date. Your continued use of the website after an update means you accept the revised Terms.

Contact us

Questions about these Terms may be sent to promateselectrical@gmail.com, by calling or texting 747-344-2113, or by writing to ProMates Electric, Inglewood, CA, 90302.

ProMates Electric is committed to providing a website experience that is accessible and usable for people with disabilities. We view accessibility as an ongoing responsibility and work to improve the experience as our website, content, and services evolve.

Accessibility goal

We use the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA as guidance for designing, developing, and reviewing the website. These guidelines explain ways to make web content more perceivable, operable, understandable, and robust for a wide range of users and assistive technologies. Our use of WCAG as guidance is not a claim that every page or third-party feature currently conforms to every success criterion.

Measures we take

Our accessibility efforts may include:

• using semantic headings, landmarks, lists, links, and buttons where appropriate;
• supporting keyboard navigation and visible focus states for interactive controls;
• providing labels, instructions, required-field indicators, and understandable error messages for forms;
• using text alternatives for meaningful images and treating decorative images appropriately;
• maintaining readable text, sufficient color contrast, responsive layouts, and browser zoom support;
• avoiding reliance on color alone to communicate important information;
• providing accessible names for icon-only controls;
• respecting reduced-motion preferences where practical;
• reviewing video captions, transcripts, or equivalent alternatives when video communicates material information; and
• combining automated checks with manual review and testing when the website is updated.

Compatibility

The website is designed for current versions of widely used browsers and common desktop and mobile assistive technologies. The experience may be less reliable with very old browsers, unsupported operating systems, unusual browser extensions, or combinations of assistive technology that are no longer maintained.

Third-party content and services

Some website features or linked content may be provided by third parties, such as Wix, Jobber, Google Maps, Google reviews, social networks, or other embedded services. We do not control every aspect of these third-party experiences. We encourage those providers to offer accessible content and will make reasonable efforts to provide an alternative way to access important information or complete a request when a third-party feature presents a barrier.

Known limitations

Despite our efforts, some content may not yet provide an ideal experience in every circumstance. Potential limitations may include third-party embeds, older media without complete captions or transcripts, complex interactive maps, or content supplied in formats that are difficult for some assistive technologies. We continue to review reported issues and prioritize fixes based on their impact.

Request assistance or an alternative format

If you cannot access information, use a form, or complete a task on this website, please contact us. We can provide information through another reasonable method, help submit a service request, or discuss an appropriate communication accommodation.

For the fastest review, tell us the page URL, the feature or content involved, what happened, and, if you are comfortable sharing it, the browser, device, and assistive technology you were using. You are not required to disclose a disability.

Feedback and contact

Accessibility questions, requests, and reports may be sent to promateselectrical@gmail.com, by calling or texting 747-344-2113, or by writing to ProMates Electric, Inglewood, CA, 90302. We will make reasonable efforts to respond promptly and address accessibility barriers within a reasonable period based on their nature and complexity.

Ongoing improvement

Accessibility is part of our continuing website maintenance. We may update this statement as we improve the website, identify new issues, adopt new technology, or receive feedback from users.